This website is operated by an American company domiciled in the state of Delaware that owns the trademark Pretty Little Outfits. On this site, the terms “we”, “us” and “our” refer to Pretty Little Outfits.
Pretty Little Outfits offers this website, including all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein.
By visiting this site and/or purchasing one of our products, you agree to our “Service” and to be bound by the following terms and conditions (“Terms and Conditions”, “Terms and Conditions”, “Conditions”), including additional terms, conditions and policies referred to herein and/or accessible by hyperlink.
These Terms and Conditions of Sale and Use apply to all users of this Site, including, but not limited to, users who browse the Site, who are vendors, customers, merchants, and/or content contributors.
Please read these Terms and Conditions of Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use the services offered therein. If these Terms and Conditions of Sale and Use are deemed to be an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.
All new features and tools that will be added to this shop in the future will also be subject to these Terms and Conditions of Use. You can view the most recent version of the Terms and Conditions of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of or access to the Website after any changes are posted constitutes your acceptance of those changes.
Article 1 – conditions of use of our online shop
By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor person in your care to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, nor shall you, in using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or other code of a destructive nature.
Any breach or violation of these Terms and Conditions will result in immediate termination of your Services.
Article 2 – general terms and conditions
We reserve the right to deny access to the services to any person at any time, for any reason whatsoever.
You understand that your Content (excluding your credit card information) may be transferred in an unencrypted manner, and this includes (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our express prior written permission.
The headings used in this agreement are included for your convenience, and will not limit or affect these Terms.
Article 3 – Accuracy, completeness and timeliness of information
We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not be relied upon as your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.
This site may contain certain prior information. Such prior information, by its nature, is not current and is provided for information purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.
Article 4 – changes to the service and prices
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (and any part or content of the Service) at any time without notice.
We will not be liable to you or any third party for any price changes, suspension or discontinuance of the Service.
Article 5 – products or services (if applicable)
Certain products or services may be available exclusively online on our website. These products or services may be available in limited quantities and can only be returned or exchanged in accordance with our Return Policy.
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that the display of colours on your computer screen will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or services to any person in any geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions and product prices are subject to change at any time without prior notice in our sole discretion. We reserve the right to discontinue offering a product at any time. Any service or product offerings on this site are void where prohibited by law.
We do not warrant that the quality of any products, services, information, or any other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.
Buyer Protection :
We will reship, free of charge, any order not received within 35 days of shipment. The date of shipment will be the date of shipment as indicated by the tracking code of the order concerned.
Article 6 – Accuracy of invoicing and account information
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or from the same customer account, credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the e-mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors.
You agree to provide current, complete and accurate order and account information for all orders placed through our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our Return Policy.
Article 7 – optional tools
We may provide you with access to third party tools over which we have no monitoring, control or influence.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind and without any approval. We shall have no legal liability arising out of or in connection with the use of these optional third party tools.
If you use the optional tools offered on the Site, you do so at your own risk and discretion, and you should consult the terms and conditions under which such tools are offered by the applicable third party provider(s).
We may also offer new services and/or features on our Site (including new tools and resources) in the future. These
new features and these new services will also be subject to these Terms and Conditions of Sale and Use.
Article 8 – third party links
Certain content, products and services available through our Service may include material from third parties.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not guarantee or assume any responsibility for any content, websites, products, services or other materials accessible on or from such third party sites.
We are not responsible for any harm or damage in connection with the purchase or use of goods, services, resources, content, or any other transaction conducted in connection with these third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding the products of these third parties should be directed to the same third parties.
Article 9 – comments, suggestions and other proposals from users
If, at our request, you submit specific content (for example, to enter contests), or if without our request, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by mail, or otherwise (collectively, “Comments”), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any media any Comments you send to us. We are not and shall not be obligated to (1) maintain the confidentiality of any Comments; (2) pay compensation to anyone for any Comments provided; or (3) respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, libelous, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.
You agree to write comments that do not violate the rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Comments will not contain any unlawful, defamatory, offensive or obscene content, nor will they contain any computer virus or other malicious software that may in any way affect the operation of the Service or any associated website. You may not use a false e-mail address, pretend to be someone you are not, or try to mislead us and/or third parties as to the origin of your comments. You are entirely responsible for all comments you post and for their accuracy. We take no responsibility and disclaim any liability for any comments that you or any third party publishes.
Section 10 – Personal Information
Article 11 – Errors, inaccuracies and omissions
From time to time, there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or on any related website is inaccurate, at any time without notice (including after you place your order).
We are under no obligation to update, modify or clarify any information in the Service or on any associated website, including but not limited to pricing information, except as required by law. No fixed date of updates or updates in the Service or any other associated website should be relied upon to conclude that information in the Service or any other associated website has been changed or updated.
Article 12 – Prohibited uses
In addition to the prohibitions set forth in the General Terms and Conditions of Sale and Use, you are prohibited from using the Site or its content: (a) for illegal purposes; (b) to induce others to do or participate in illegal acts; (c) to violate any state, federal, provincial, state or international law, rule or regulation; (d) to infringe or violate our or any third party’s intellectual property rights; (e) to harass, abuse, insult, injure, defame, libel, slander, denigrate, intimidate or discriminate against anyone based on gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in a manner that impairs the functionality or operation of the Service or any related, independent, or Internet web site; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to violate or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.
Article 13 – exclusion of warranties and limitation of liability
We do not warrant or make any representations that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that any results that may be obtained through the use of the Service will be accurate or reliable.
You agree that from time to time, we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless otherwise expressly stated by us) provided to you “as is” and “as available” for your use without representations, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall Pretty Little Outfits, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers and licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs or any similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product from the Service, or for any other claim relating in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from your use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
Article 14 – compensation
You agree to indemnify, defend and hold Pretty Little Outfits, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from and against any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.
Article 15 – Severability
In the event that any provision of these General Terms and Conditions of Sale and Use is deemed to be
If any provision of these Terms and Conditions is unlawful, void or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms and Conditions, and such severance shall not affect the validity and enforceability of any remaining provisions.
Article 16 – Termination
The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this Agreement for all purposes.
If we determine, in our sole discretion, that you are failing, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions, we may also terminate this Agreement at any time without notice to you and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).
Article 17 – Entire Agreement
Any failure on our part to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use shall not constitute a waiver of such right or provision.
These Terms and Conditions of Sale and Use or any other policies or operating rules that we post on this site or in connection with the Service constitute the entire understanding and agreement between you and us and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions of Sale and Use).
Any ambiguity in the interpretation of these Terms and Conditions of Sale and Use shall not be construed to the detriment of the drafting party.
Article 18 – applicable law
Our company is registered in the state of Delaware, USA, and all of our infrastructure is offered and hosted from the United States of America. By using one of our products or services, the customer expresses his decision to train outside Europe. We do not charge VAT on all our products and services according to the law of the State of Delaware. By becoming a customer of one of our products or services you agree to elect domicile in the judicial district of Kent, State of Delaware, United States of America, and select this as the appropriate district for the hearing of any claim arising out of the interpretation, application, performance, entry into force, validity and effect of this contract.
This Agreement and the relationship between you and Pretty Little Outfits will be governed by the laws applicable in Delaware, United States of America. In this case, you may bring an action against us in the courts located in Delaware, United States of America. The United Nations Convention on Contracts for the International Sale of Goods (CISG) will not apply.
Article 19 – Changes to the General Terms and Conditions of Sale and Use
You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.
Article 20 – Subscription
The “Pretty Box” subscription consists of the dispatch, each calendar month, of a set of lingerie including clothing products or accessories. Pretty Little Outfits offers a subscription modality:
A monthly subscription, with a commitment of four (4) months, with a payment each month.
The monthly subscription, with a commitment of four (4) months, subscribes the subscriber at the monthly reception to the product “Pretty Box” for an initially contracted minimum period of four (4) months. After this minimum contractual period, the Customer is free to cancel his subscription at any time, respecting a minimum period of four (4) days before the date of dispatch of the next package, i.e. four (4) days before the 1st of the month.
When a Customer subscribes to one of the subscriptions, the Customer must fill out a form containing his personal data. The information provided to Pretty Little Outfits must be accurate. The Customer must ensure their accuracy and conformity when subscribing. Pretty Little Outfits cannot be held responsible for any erroneous information provided. We can be brought to collect and process some of your personal data. You can read our personal data protection policy on our website at the following address: https://prettylittleoutfits.com/uk/privacypolicy.
The Customer may terminate his monthly subscription at any time in accordance with the terms and conditions set out in Article 21 of these GCS relating to unsubscribing.
Article 21 – Unsubscription
Only the Customer benefiting from a subscription for which the commitment period referred to in Article 20 has expired may unsubscribe. This unsubscription is carried out at the Customer’s initiative from the “Customer Area” on our site.
If the customer of an offer contracted for a minimum period of four (4) months wishes to cancel his subscription before the end of this minimum period, he will have to pay on all the parcels delivered the difference between the price of the parcels within the framework of a monthly subscription with no commitment and the price of the parcels within the framework of the monthly subscription with the commitment of minimum duration initially subscribed by him.
In the case of this subscription with one or more boxes offered during the 1st shipment: the customer will have to pay the difference between the price of the parcels within the framework of a monthly subscription without commitment and the price of the parcels within the framework of the monthly subscription with the commitment of minimum duration initially subscribed by him, in order to be able to be unsubscribed from his subscription.
To unsubscribe, the Customer can use the unsubscription link on his “My Account” space. The unsubscription can also result from the decision of Pretty Little Outfits according to the modalities foreseen in article 6 relating to the deactivation of the customer account.
Article 22 – Deactivation of customer account
In the event of failure to comply with the obligations arising from the acceptance of these GCS, an incident of payment of the price of an Order, delivery of erroneous information when creating the account or acts likely to harm the interests of Pretty Little Outfits, the Company reserves the right to suspend access to the services offered on the Site or, depending on the seriousness of the acts, to terminate the subscription and the account of the Customer without any claim for damages. Pretty Little Outfits also reserves the right to refuse to contract with a Client who has been excluded or sanctioned for such acts.
Article 23 – Delivery
The products will be sent to the delivery address indicated by the Customer at the time of the Order by our carrier.
23.1 Geographical area
Products and services are only offered in the United States of America, the United Kingdom, Spain, Italy, France and Belgium. Subscriptions that do not meet this geographical condition will not be taken into consideration.
23.2 Delivery time
The maximum delivery time is thirty (35) days from the date of the Order, unless otherwise specified to the Customer or by the Customer. In general, the average delivery time is fifteen (15) days for the first Order. The following lingerie sets are shipped at the beginning of the month (generally between the 1st and the 5th) each month. The average delay varies between 4 and 10 days after the date of shipment, depending on your place of residence. This delay is given as an indication and is not guaranteed by the provider. Pretty Little Outfits cannot be held responsible for the consequences due to a delay in delivery.
If the package is returned to the sender, a second delivery will be made at the Customer’s expense. If the same parcel is sent back to the sender again, it will not be sent back to the Customer and the amount corresponding to this order, including the possible additional delivery costs, will remain acquired by Pretty Little Outfits.
23.3 Delivery made
Each delivery is deemed to have been made as soon as the package is made available to the Customer, as evidenced by the control system used by the carrier. In case of non-receipt of the parcel by the Client, the parcel will be returned to Pretty Little Outfits. The costs of a possible reshipment will be charged to the Customer.
23.4 Late delivery or lost parcel
In case of delay, the Customer must contact the Customer Service ( www.prettylittleoutfits.com/contact ) who will investigate with the carrier and ensure the proper delivery of the package. The Customer has a period of two months (from the date of delivery of the parcel by Pretty Little Outfits to the dispatch service) to inform Pretty Little Outfits at the above-mentioned e-mail address that he has not received the parcel; Pretty Little Outfits will then carry out an enquiry with the dispatch service and check the information on the state of delivery of the parcel; if the above-mentioned period of two months has not been respected, the parcel will be considered as having been received and delivered by right.
23.5 Change of address
In the event of a change of address, it is up to the Customer to notify it at least ten (10) days before the beginning of the month in which the next parcel is sent by modifying his details in his “My Account” space.
Article 24. – Right of retraction
In accordance with the laws of the State of Delaware in the United States of America to which Pretty Little Outfits is subject, we do not offer a right of withdrawal from any contract. Therefore, by subscribing to Pretty Little Outfits’s service, Pretty Little Outfits’s customers are obliged to respect the 4 (four) month commitment period for which they have committed themselves.
Article 25. – Terms of payment
The price displayed on the website is expressed in the applicable currency, depending on the location you have selected, and is charged exclusive of VAT in Europe. Prices displayed on the website do not include applicable processing and shipping charges, which will be displayed during the final purchase process and separately before you submit your order.
Payment must be made by credit card. In the event of a pricing error on an item you have ordered, Pretty Little Outfits will inform you and give you the option to continue purchasing the Product at the correct price or cancel the order. Pretty Little Outfits will await your approval of the corrected price before continuing to process your order. If Pretty Little Outfits has not been able to contact you via the contact details you provided during the ordering process, Pretty Little Outfits will treat your order as cancelled and will inform you in writing.
Article 26. – Customer assistance and after-sales services
If you have any questions or complaints, you can contact Pretty Little Outfits’s customer service on weekdays between 06.00 and 20.00 and on Saturdays and Sundays between 07.00 and 16.00 using the specific online customer support form, available at https://prettylittleoutfits.com/uk/contact.